Claims Reporting

We are committed to providing you with an easy and hassle-free claims experience. Our claims team is here to guide you every step of the way and keep you updated on our progress.

Reporting a Claim Online

Reporting a claim online is easy. Simply click on the "Report Claim Online" button to get started. Our user-friendly online claims reporting feature allows all interested parties, including insured, employers, agents, attorneys, claimant and employees, to easily report claim information.

  1. If you have already registered with Ascendant, please log in to access your account using either your agent or insured portal login information.
  2. If you are not registered with Ascendant, setting up an account is simple and grants you access to report a claim.
  3. Once you've completed all the necessary information, you'll be assigned a unique control number.

Don't wait—report your claim online today to prevent unnecessary delays in the claim processing.

Reporting a Claim Via Fax or Email

Workers' Compensation Claims

To report a Workers' Compensation claim, kindly complete the FDFS First Report of Injury form. Afterward, you can submit the form via fax or scan/email it to the following contacts: Fax: 305.403.4049 Email:

Commercial Auto, Garage, Public Transportation & General Liability Claims

For these types of claims, please fill out the appropriate Acord claim reporting form. Once completed, you can submit it via fax or scan/email it to the following contacts: Fax: 305.403.4049

Note: When you call to report your claim, our representative will inquire about the information listed on the form. For a faster and more efficient process, we recommend reporting a claim online using the Report Claim Online option, which will expedite the initial handling of your claim.


  • Commercial Auto/Garage/Public Transportation – Acord 2 (2016/10)
  • General Liability – Acord 1 (2016/10)
  • Workers’ Compensation – Form DFS-F2-DWC-1 (10/2016)

Contact Us

Pursuant to S. 817.234, Florida Statutes, any person who, with the intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree, punishable as provided in S. 775.082, S. 775.083, or S. 775.084, Florida Statutes.